Troubleshooting: deposits, withdrawals and verification
A missing deposit, a rejected identity check, a pending withdrawal or an unexpected limit each start a different line of enquiry. Find the one that matches.
- Deposit didn’t arrive: memos, wrong networks, and what’s recoverable A decision tree for a missing crypto deposit: check the explorer first, then sort a confirmation wait from a missing memo or a wrong network.
- When identity verification keeps failing Verification rejections are deliberately vague. Here is the checklist: document photos, name order, the liveness check, address proof and attempt limits.
- Your withdrawal says pending One status word covers four different stages of a withdrawal. Here is how to tell which one you are stuck in, and whether waiting is the correct response.
- Why your withdrawal limit is lower than you expected Three separate mechanisms produce one confusing number: your verification tier, a rolling twenty-four hour window, and temporary security holds.